 |
Click here to
download the National Privacy Policy (summary) (Adobe PDF format)
Privacy Policy
1. Our Commitment to your Privacy
1.1 Financial Technology Securities Pty Ltd abides by the National Privacy
Principles established under the Privacy Amendment (Private Sector) Act, 2000.
A summary of the National Privacy Principles and our Privacy Policy are available
on our Website or by contacting our Privacy Officer listed below.
2. Obtaining and Holding of Personal Information
2.1 As a financial planning organisation we are subject to certain legislative
and regulatory requirements which necessitate us obtaining and holding detailed
information which personally identifies you and/or contains information or
an opinion about you (“personal information”). In addition, our
ability to provide you with a comprehensive financial planning and advice service
is dependent on us obtaining certain personal information about you, including:
(a) employment details and employment history;
(b) details of your financial needs and objectives;
(c) details of your current financial circumstances, including your assets
and liabilities (both actual and potential), income, expenditure, insurance
cover and superannuation;
(d) details of your investment preferences and aversion or tolerance to risk;
(e) information about your employment history, employment circumstances, family
commitments and social security eligibility;
3. Consequences of not providing the requested Personal Information
3.1 Failure to provide the personal information referred to above may expose
you to higher risks in respect of the recommendations made to you and may affect
the adequacy or appropriateness of advice we give to you.
3.2 As we are required pursuant to the Corporations Act and Rules of Professional
Conduct of the Financial Planning Association of Australia to collect sufficient
information to ensure appropriate advice can be given in respect of recommendations
made to our clients, if you elect not to provide us with the personal information
referred to above, we may elect to terminate our services with you if we believe
we are unable to provide you with a complete service.
4. Information collection
4.1 It is not our policy to collect any personal information about
you except when you have knowingly provided that information to us or authorised
a third party to provide that information to us.
- Investment Portfolio information
- Bank balances (we do not receive home lending bank statements)
- Insurance / Risk updates
Some information is available to us via various service providers’ websites,
and at times, we may access this information to attend to your queries or Annual
Review.
4.2 Generally collection of your personal information will be effected in
either face-to-face interviews, or over the telephone by way of a client data
collection form. From time to time additional and/or updated personal information
may be collected through one or more of those methods.
4.3 It is our policy to collect, maintain and use Personal Information about
you only if it is necessary for us to adequately provide to you the services
you have requested including:
(a) the preparation of your financial plan;
(b) the provision of financial planning advice to you;
(c) making investment, risk insurance and superannuation recommendations;
(d) reviewing your financial plan;
(e) reviewing investment, risk insurance and superannuation recommendations.
5. Information use and disclosure
5.1 It is not our policy to use or disclose Personal Information collected
by us for any purpose other than:
(a) where you would reasonably expect such use or disclosure; or
(b) where you have consented to such disclosure; or
(c) where the National Privacy Principles authorise use or disclosure where
required or authorised under law, in circumstances relating to public health
and safety and in connection with certain operations by or on behalf of an
enforcement body.
5.2 We are required under the Rules of Professional Conduct of the Financial
Planning Association of Australia to make certain information available for
inspection by the Association on request to ensure ongoing compliance with
mandatory professional standards. This may involve the disclosure of your personal
information. We are also obliged pursuant to the Corporations Act to maintain
certain transaction records and make those records available for inspection
by the Australian Securities and Investments Commission.
5.3 We may use the personal information collected from you for the purpose
of providing you with direct marketing material such as articles that may be
of interest to you, however you may, by contacting us by any of the methods
detailed below, request not to receive such information and we will give effect
to that request. Please allow 2 weeks for your request to be actioned.
5.4 We may disclose your Personal Information to Superannuation Fund Trustees,
Insurance providers, Banks and Building Societies and product issuers for the
purpose of giving effect to your financial plan and the recommendations made
by us .
5.5 In order to ensure that you receive a personal and tailored service, your
Personal Information may be transferred to one of our agents or authorised
representatives who will be your primary point of contact with the organisation.
It is a condition of our agreement with each of our representatives that they
adopt and adhere to this privacy policy. It is our intention that your information
will be maintained by any agent or representative in accordance with this policy.
If you have any concerns in this regard, you should contact us by any of the
methods detailed below.
5.6 It is our policy not to adopt as our own, any identifiers that you may
provide to us such as TFN’s. Medicare numbers, etc.
5.7 We may disclose your personal information to external contractors for the
following purposes:
(a) Bulk Mail-outs (eg Investment information, FTT Newsletter)
(b) IT Contractors (working on our IT Systems, Programs, Website, etc.)
It is a condition of our agreement with each of our external contractors that
they adopt and adhere to this privacy policy. If you have any concerns in this
regard, you should contact us by any of the methods detailed below.
5.8 In the event that we propose to sell our business we may disclose your
personal information to potential purchasers for the purpose of them conducting
due diligence investigations. It is our policy that any such disclosure will
be made in confidence and it will be a condition of that disclosure that no
personal information will be used or disclosed by them. In the event that a
sale of our business is affected, we may transfer your personal information
to the purchaser of the business. It is our policy that as a client you will
be advised of any such transfer.
6. Document storage and security
6.1 Your personal information is generally held in your client file. Information
may also be held in a computer database.
6.2 It is our policy to ensure that the personal information collected and
held by us is protected from misuse, loss, unauthorised access, modification
or disclosure. Your personal information is treated as confidential and any
sensitive information is treated as highly confidential. It is our policy to
keep your information in a secure environment. Record movements off premises
are recorded in a central register. Access to our premises is controlled by
allowing only personnel with security passes to access the premises after hours.
All computer-based information is protected through the use of access passwords.
It is our policy to back up data each evening and have it stored securely off
site.
6.3 It is our policy that in the event you cease to be a client of this organisation,
any personal information which we hold about you will be maintained in a secure
off site storage facility for a period of 7 years in order to comply with legislative
and professional requirements, following which time the information will be
destroyed.
7. Accessing your personal information
7.1 You may at any time, by contacting us by any of the methods detailed below,
request access to your personal information and it is our policy (subject to
the following exceptions) to provide you with access to that information either
by providing you with copies of the information requested, allowing you to
inspect the information requested or providing you with an accurate summary
of the information held. Prior to providing access in accordance with this
policy, you will be required to provide evidence of your identity.
7.2 We will not provide you access to personal information which would reveal
any confidential formulae or the detail of any in house evaluative decision
making process, but may instead provide you with the result of the formulae
or process or an explanation of that result.
7.3 We will not provide you with access to your personal information if:
(a) providing access would pose a serious threat to the life or health of a
person;
(b) providing access would have an unreasonable impact on the privacy of others;
(c) the request for access is frivolous or vexatious;
(d) the information related to existing or anticipated legal proceedings between
us and would not be discoverable in those proceedings;
(e) providing access would reveal our intentions in relation to negotiations
with you in such a way as to prejudice those negotiations;
(f) providing access would be unlawful;
(g) denying access is required or authorised by or under law;
(h) providing access would be likely to prejudice certain operations by or
on behalf of an enforcement body or an enforcement body requests that access
not be provided on the grounds of national security.
7.4 In the event we refuse you access to your personal information, it is our
policy to provide you with an explanation for that refusal.
8. Correction of your information
8.1 We aim to keep your personal details as up to date and accurate as possible.
If any of your personal details are incorrect or have changed please contact
us by any of the methods detailed below and if we agree, we will make the necessary
corrections.
8.2 If we do not agree that your personal information requires correcting,
we must, if you request, take reasonable steps to ensure that whenever your
personal information is accessed or handled in the future, it is apparent that
you are not satisfied as to the accuracy or completeness of that information.
8.3 We will endeavour to respond to any request for access within 14-30 days
depending on the complexity of the information and/or the request. If your
request is urgent please indicate this clearly.
9. Our Website
9.1 The Financial Technology Website may contain links to other Websites whose
operator may or may not adhere to a privacy policy or be governed by the National
Privacy Principles.
9.2 While it is not necessary to register your personal details to use our
Website, we may offer a registration service in the future, which will enable
you to receive product and service updates, newsletters and other information.
In the event you do register with us in the future, it will be our intention
to collect personal information from you including your name and e-mail address
and other necessary details.
9.3 If you do register with us and decide, at any time that you do not wish
to receive any further information from us, you can send an e-mail to the e-mail
address noted below requesting to be removed from our online registration database.
Please allow 2 weeks for your request to be actioned.
9.4 While our Website does not currently use cookies to allow us to identify
your browser while you are using our site, we may adopt this procedure in the
future. Cookies do not identify you, they simply allow us to track usage patterns
so that we can measure the level of interest in various areas of our site.
All browsers allow you to be notified when you receive a cookie and elect to
either accept it or not. Your Internet service provider should be able to assist
you to set your preferences.
10. How a privacy complaint may be made.
10.1 If you wish to complain about any breach or potential breach of this privacy
policy or the National Privacy Principles, you should first contact your Financial
Adviser. If your complaint is not satisfactorily resolved within 3 days, you
should direct your complaint to the Privacy Officer. Your complaint will be
considered within 7 days and responded to. It is our intention to use our best
endeavours to resolve any complaint to your satisfaction, however, if you are
unhappy with our response, you are entitled to contact the Office of the Privacy
Commissioner at:
Mail: GPO Box 5218
SYDNEY NSW 2001
Hotline: 1300 363 992 (cost of a local call)
Facsimile: (02) 9284 9666
TTY: 1800 620 241
E-mail: privacy@privacy.gov.au
Website: www.privacy.gov.au
Related Entities:
Financial Technology (Australia) Pty Ltd (A.C.N. 060 193 080)
Fintec Accounting Services Pty Ltd (A.C.N. 098 099 239)
FAS Toowong Pty Ltd -Trading as Fintec Accounting Services Toowong (A.C.N.
082 352 305)
FAS Toowoomba No 2 Pty Ltd – Trading as Fintec Accounting Services Toowoomba
(A.C.N. 101 198 216)
FTS Securities Pty Ltd (A.C.N. 060 655 978)
Corporate Shareholders:
Wide Bay Australia Limited - 25% plus 1 share
Aviva Marketing Services Pty Ltd (Aviva Limited) – 25% plus 1 share
Private Interests
Registered Office:
Level 4 Toowong Tower
9 Sherwood Road
TOOWONG QLD 4066
Contact Details:
Privacy Officer: Veronica Rooker
Address: Level 4 Toowong Tower
9 Sherwood Road
TOOWONG QLD 4066
Telephone: (07) 3721 4421
Facsimile: (07) 3721 4469
E-mail: veronicar@financialt-ech.com.au
Website: www.financialtech.com.au
|
|
